WCI PRO CARE

Storage Maintenance

With guidance from WhaleyComm technical experts, a collaborative dialogue helps identify IT server hardware that can be moved to lower-cost, independent IT server maintenance from WhaleyComm – solid savings with no sacrifice to service quality! As a multivendor (OEM) and vendor-neutral maintenance provider, WhaleyComm can simplify vendor consolidation, establish coterminous support contracts, provide several IT Lifecycle professional services: Data Center Relocations, WCI ProHands and R2v3 certified IT Asset Disposition throughout NorthAmerica, EMEA, LATAM and APAC regions.


Storage Maintenance Features


  • 24x7x365 Call Center (US-based) and incident ticket portal


  • Multi-OEM trained, cleared field engineers backed by L3/L4 tech expertise


  • No-Wait-ServiceSM – support coverage guarantee for data center storage assets awaiting a formal addition to the contract


  • IT Asset Management Best-Practice Leadership
  • Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
  • Custom-designed sparing models to match chosen SLAs
  • CMDB – Asset tracking with key milestone dates for entire install base, and customized reporting (ongoing data center cost reductions)


WhaleyComm Benefits

  • Average 60+% savings for all eligible data center storage hardware assets


  • Independent maintenance from a 30-year provider known for hardware maintenance and service quality


  • WhaleyComm welcomes RFPs and RFIs


  • WhaleyComm’s partner is R2v3 Certified and also ISO9001:2015, ISO14001:2015, ISO45001:2018 Certified and meets SAE AS5553 Standards


  • Our partner is a trusted support provider to 42 federal agencies, including DOD


  • SLAs and SLA guidance to balance criticality with data center cost savings


  • CMDB with milestone date alerts so assets can be efficiently moved to less expensive independent support


  • Ongoing consultation – a real, two-way partnership to impact data center costs


  • IT Lifecycle Support from installation through disposition.