WCI PRO CARE

Server Maintenance Features

  • Direct support as needed throughout the assessment of eligible server assets (post-warranty, EoL or EoS) from assets which must stay under OEM support. Upon your request and any need for per asset configuration data (which impacts fair pricing), WhaleyComm can provide a comprehensive on-site audit.


  • Once accurate config details can be shared, the assessment reveals how/where OpEx savings often reach 50-75%.


  • WhaleyComm provides: Various SLA model options with selection consultation, certified on-site field engineers, Level 3/4 backline support, spares and logistics with 600+ forward stocking locations, CMDB for incident details and proactive asset management, ongoing and client-focused consultation.


  • WhaleyComm welcomes RFPs and RFIs for third party maintenance of server hardware.


  • WhaleyComm can simplify vendor consolidation, establish coterminous support contracts, provide several IT Lifecycle professional services: Data Center Relocations, WhaleyComm ProHands and R2v3 certified IT Asset Disposition throughout NorthAmerica, EMEA, LATAM and APAC regions.


Whaley Comm Benefits


  • 24x7x365 Call Center (US-based) and incident ticket portal


  • Multi-OEM trained, cleared field engineers backed by L3/L4 tech expertise


  • IT Asset Management Best-Practice Leadership
  • Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
  • Custom-designed sparing models to match chosen SLAs
  • CMDB – Asset tracking with key milestone dates for entire install base, and customized reporting


  1. Cisco Server (post-warranty, EoL, EOS) – all models
  2. Dell Server (post-warranty, EoL, EOS) – all models
  3. HPE Server (post-warranty, EoL, EOS) – all models
  4. IBM Server (post-warranty, EoL, EOS) – all models
  5. Lenovo Server (post-warranty, EoL, EOS) – all models
  6. SGI Server – all models
  7. Fujitsu Server – all models
  8. Oracle/Sun Server (post-warranty, EoL, EOS) – all models 


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