WCI PRO CARE
Storage Maintenance
With guidance from WhaleyComm technical experts, a collaborative dialogue helps identify IT server hardware that can be moved to lower-cost, independent IT server maintenance from WhaleyComm – solid savings with no sacrifice to service quality! As a multivendor (OEM) and vendor-neutral maintenance provider, WhaleyComm can simplify vendor consolidation, establish coterminous support contracts, provide several IT Lifecycle professional services: Data Center Relocations, WCI ProHands and R2v3 certified IT Asset Disposition throughout NorthAmerica, EMEA, LATAM and APAC regions.
Storage Maintenance Features
- 24x7x365 Call Center (US-based) and incident ticket portal
- Multi-OEM trained, cleared field engineers backed by L3/L4 tech expertise
- No-Wait-ServiceSM – support coverage guarantee for data center storage assets awaiting a formal addition to the contract
- IT Asset Management Best-Practice Leadership
- Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
- Custom-designed sparing models to match chosen SLAs
- CMDB – Asset tracking with key milestone dates for entire install base, and customized reporting (ongoing data center cost reductions)
WhaleyComm Benefits
- Average 60+% savings for all eligible data center storage hardware assets
- Independent maintenance from a 30-year provider known for hardware maintenance and service quality
- WhaleyComm welcomes RFPs and RFIs
- WhaleyComm’s partner is R2v3 Certified and also ISO9001:2015, ISO14001:2015, ISO45001:2018 Certified and meets SAE AS5553 Standards
- Our partner is a trusted support provider to 42 federal agencies, including DOD
- SLAs and SLA guidance to balance criticality with data center cost savings
- CMDB with milestone date alerts so assets can be efficiently moved to less expensive independent support
- Ongoing consultation – a real, two-way partnership to impact data center costs
- IT Lifecycle Support from installation through disposition.
